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In January of 1999, HOPE Place and HELPline, two agencies synonymous with crisis prevention and intervention, merged to create an even stronger multi-service agency for individuals and families in crisis.  Crisis Services of North Alabama, Inc. is comprised of three major programs, each detailed below.  Each program has specific goals and objectives within the framework of the parent agency.


Domestic Violence Program

  • HOPE Place Shelter Program:  This program offers shelter services in Madison County and Morgan Counties.  HOPE Place provides safe, confidential, emergency shelter to adult and child victims of domestic violence.  Comprehensive services are provided to victims both in and out of the shelter.  The program includes a 24-hour crisis line; court advocacy services; counseling for adult and child victims; case management services; information and education; instruction on health and safety issues; legal rights and employment interviewing; and transitional housing services.

  • Outreach Services: Victim Services Coordinators in each county that CSNA serves offer direct victim assistance, such as court advocacy, education/training, and case management to both shelter and non-shelter victims of domestic violence.

  • DV Responder Program: This program was created in partnership with the Huntsville Police Department. It assists law enforcement in responding to domestic violence calls.  The DV Responder Coordinator has access to HPD reports of all DV calls responded to by HPD, allowing her to contact victims. She educates victims about the effects of domestic violence on adults and children, informs them of their legal rights, assists them in getting to safe shelter when necessary, and offers follow-up services.


The Crisis Counseling Program

  • Volunteer Services: Coordinates volunteers for all CSNA programs and sub programs.

  • Sexual Assault Response Team: Offers confidential emotional support; information and referrals to sexual assault survivors, family members, and friends. Offers support groups and hospital and court accompaniment. 

  • HELPline: Offers twenty-four hour telephone response and information and referrals to individuals and families in crisis. 

  • 2-1-1: Links people with services using a comprehensive database which includes basic human needs; physical and mental health resources; support for children, youth, families, older citizens and persons with disabilities; and crisis intervention. 

  • Trauma Counseling Program: offers a means for intervention and recovery from traumatic events.  Group and individual counseling sessions are provided for those who experience trauma and those who witness it to work through the lasting effects of these events on their lives.

  • Education and Training: 

  • Professional Training

  • Community Education

  • Speakers Bureau

  • General and specialized training courses to volunteers and staff members who are interested in volunteering for the HELPline/2-1-1, rape response, first responder, or any of the other programs which CSNA sponsors.


Forensic Nurse Examiner (FNE) Program: This program utilizes nurses who have been specially trained to provide comprehensive care and forensic services to sexual assault and domestic violence victims. FNE nurses are well-trained and demonstrate competency in conducting a forensic exam and possess the ability to be an expert witness.  They use cutting-edge, forensic technology to document injuries.The FNE Nurses work closely with law enforcement and assist in the prosecution of perpetrators by collecting physical evidence of sexual assault.  The nurses follow up with victims after initial exams to ensure their health and safety regarding medical concerns related to the sexual assault, such as sexually transmitted diseases. This program also includes forensic domestic violence services for domestic violence victims and law enforcement.